Conflicts do arise, that is just a fact of life. Even the most even-tempered laid back manager or partner is bound to become dissatisfied or angered with some aspect at some point and an explosion is inevitable. After all, no one can live up to his or her potential 100% of the time and we are all entitled to a meltdown every now and again. The question here is not so much how you can prevent your peers from acting in this manner but rather what you can do to help that person vent their feelings and get the conflict turned around. Here are some guidelines that can help relieve the situation should it present itself:
The majority of the time, the main reason people become difficult to deal with is because they fear change. For many people, security means consistency and repetition and routine. New rules and challenges that a person feels unprepared for or threatened by can cause the person to react in a hostile manner. People may appear aggressive, snappy, withdrawn or rude when they fear change. So when one of your coworkers starts behaving in this manner, you may recognize the changes as symptoms of someone who fears change and may therefore be able to help guide and comfort your coworker for an easier transition process.